Terms and Conditions

  1. Introduction
  1. This website is owned and operated by ZeenatJahaan. Throughout the site, the terms “we”, “us” and “our” refer to ZeenatJahaan. ZeenatJahaan offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
  2. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
  3. We may need to update our Terms and Conditions from time to time, each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.
  1. About us
  1. If you have any problems placing your order on our website, or require support after playing an order through our website, please contact us by calling us on +92 303 2083887 Or send us an email on  support@zeenatjahaan.com.
  1. What you are agreeing to by using our website
  2. Goods
    1. Our Return and Refund policy:
      1. We operate a no return and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or
      2. A conditional exchange may be offered if the product you received is found to be faulty in terms of its quality or the workmanship; provided that you inform us within 48 hours of receipt.
      3. After you generate a query, our Quality Assurance Department will review your case and provide a solution.
      4. Customized orders or orders where a discount code has been applied are not eligible for a return, refund, or chargeback.
      5. [All goods being returned need to be sent by courier to Plot #305, Street #5, Sector D. Akhtar Colony, Karachi, Pakistan.
      6. [We only accept returns of goods within 14 days of you placing an order through our
      7. Goods that are returned to us must be in a condition that they can be sold
      8. We will credit any refund for any goods returned and that are in a saleable condition within 48 hours of receipt of the
      9. We will only provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same
      10. You will be responsible for paying for your own shipping costs for returning any Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    2. Our Shipping policy:
  1. Domestic shipping:
      1. We deliver orders from within Pakistan using reputable courier companies such as [TCS, Skynet, M&P, Leopards, Swyft, Trax, Bykea]. We also deliver domestically using our own riders.
      2. We will deliver your order to the address that you provide when placing the order on our website within 10-12 days of placing the order.
  1. International shipping:
      1. We deliver orders outside of Pakistan using reputable courier companies such as [UPS, DHL]
      2. We will deliver your order to the address that you provide when placing the order on our website within 12-15 days of placing the order, however this might take longer due to circumstances outside of our
      3. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from
  1. Services
      1. Our Return and Refund policy:
        1. We operate a no refund policy except where the services you receive are different from what you have ordered on our
        2. We may choose to provide you with a refund if you have not used the
  1. When we may not process your order

We reserve the right to not process an order that you place on our website. This is usually for the following reasons:

  1. We no longer hold stock of the goods or services that you ordered from
  2. We are unable to ship goods to your
  3. The goods or services that you have ordered are no longer
  4. Any reason outside of our
  1. Our liability to you

We represent that the goods or services you order fit the description that we have made available on our website and that in the case of goods; these will be delivered to you as described in our shipping policy.

  1. Governing Law

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.


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